Application for New Residential Service
Application for New Commercial Service
The City of Asheboro Utility Billing Department manages water and sewer service and billing. The City of Asheboro does not manage electric or gas service or billing. For electric or gas service, please contact an external provider directly. The Billings and Collection office is located in the Asheboro Mall, located at 1437 E. Dixie Drive. For service inquiries or account holder questions, please call the office at 336-626-1222 or email the Utility Billing Department.
Notice: The City of Asheboro's utility applications are now hosted directly on the City's website. If you have bookmarked a previous version, please use the links above to access the current applications instead.
Due Dates and Late Fees
In accordance with the City of Asheboro Code of Ordinances, the month end water/sewer billing invoice is produced on or before the last day of the month and is due by 5:00 pm on the 15th of the following month (Weekend due dates apply). If payment is not received by 5:00 pm on the 15th, a $10 late fee is assessed. All accounts not paid by 5:00 pm on the 25th of the month will be assessed a second $20 late fee. If payment is not received by 5:00 pm on the 25th of the month AND the account shows 2 months bills due, the account is subject to disconnection on the 26th of the month. A disconnection notice will be sent to these customers on or around the 16th of the month.
Ways to Pay Your Bill
- Online through the customer portal
- Over the phone through the customer portal
- By mail (City of Asheboro, PO Box 2628 Asheboro, NC 27204-1106); Please allow time for delivery via US Postal Service
- At the 24 hour payment kiosk located at 1453 North Fayetteville Street
- At the payment kiosk in the Asheboro Mall outside of the Billing and Collection office located at 1437 E. Dixie Drive (available during regular Mall hours)
Online Customer Portal
Customers can access their account online through our customer portal. In the customer portal, customers can see current account balance detail, payment history, usage history, and make payments. Customers can also set up an account for e-billing vs paper billing. To set up an account, have the account number handy, visit the portal (https://asheboronc.authoritypay.com/), and click on “Set up online access”. The cost to pay your bill online through the portal using a credit card is $2.50. Paying with an eCheck is free.
Pay By Phone
The City of Asheboro uses a third party agency to collect payments made using a credit card over the phone. Call 1-888-385-5471 to make your payment using a credit card over the phone. Customers will need their account number when making a payment with a credit card. Payments made with a credit card will be posted electronically within one business day of the transaction time and date. (Please note, a $2.50 fee will be assessed by a third party collector.)
Request to Stop Service
The final utility bill will be calculated using the last meter reading taken when services are disconnected. Usage charges are billed up to the point when the utility services are stopped. The City does not prorate. Any deposit on file is applied to the final bill. Bills are sent out at the end of the month. Any deposit refunds will be sent to forwarding address.
